Ah, GDPR. Like the guy (or girl) you matched with on Tinder six months ago who got less interesting the more you got to know them, it just won’t go away. It keeps sliding into your DMs with teasing headlines like, “Data Protection Authority of Baden-Württemberg Issues First German Fine Under the GDPR” or “Washington Post offers invalid cookie consent under EU rules“. And there you were thinking you were done with it back in May, when you sent all your users that “Please respond to this email to stay on our mailing list” email and threw that giant banner about cookies up on your website.
The relentless rise of social networks in recent years has made many marketers familiar with the concept of the social graph—data about how people are connected to one another—and its power in a marketing context.
Facebook’s social graph has propelled it to a projected annual revenue of around $40B for 2017, driven primarily by advertising sales. Advertisers are prepared to pay a premium for the advanced targeting capabilities that the graph enables, especially when combined with their own customer data; these capabilities will enable Facebook to snag over 20% of digital ad spend in the US this year.
Partly as a result of this, many marketers are thinking about how they can exploit the connectedness of their own customer base, beyond simple “refer a friend” campaigns. Additionally, it’s very common to hear marketing services outfits tack the term graph onto any discussion of user or customer data, leading one to conclude that any marketing organization worth its salt simply must have a graph database.
But what is a graph, and how is it different from a plain old customer database? And if you don’t have a customer graph in your organization, should you get one?
At the end of the nineteenth century, electricity was starting to have a profound effect on the world. As dramatized in the excellent novel The Last Days of Night, Thomas Edison battled with George Westinghouse (the latter aided by Croatian genius/madman Nikola Tesla) for control over the burgeoning market for electricity generation and supply. The popular symbol of the electrical revolution is of course Edison’s famous light bulb, but almost more important was the humble electric motor.
Garry Kasparov will forever be remembered as perhaps the greatest chess player of all time, dominating the game for almost twenty years until his retirement in 2005. But ironically he may be best remembered for the match he failed to win twenty years ago in 1997 against IBM’s Deep Blue chess computer. That watershed moment – marking the point at which computers effectively surpassed humans in chess-playing ability – prompted much speculation and hand-wringing about the coming obsolescence of the human brain, now that a mere computer had been able to beat the best chess grandmaster in the world.
Your company has a Marketing Strategy, right? It’s that set of 102 slides presented by the CMO at the offsite last quarter, immediately after lunch on the second day, the session you may have nodded off in (it’s ok, nobody noticed. Probably). It was the one that talked about customer personas and brand positioning and … Read more
If you’re like me, and have succumbed to the unpardonably bourgeois luxury of hiring a cleaner, then you may also have found yourself running around your house before the cleaner comes, picking up stray items of laundry and frantically doing the dishes. Much of this is motivated by “cleaner guilt”, but there is a more … Read more
Retargeting (sometimes called remessaging or remarketing) has taken off in a big way, recently – Google introduced the feature into AdWords earlier this year, and a host of other players are in the game. Consequently, the interwebs now abound with commentary on the rather spooky nature of the technology, with people being “followed around” the … Read more
[Update 10/1/08: BT has announced that it will commence a new trial with Phorm to start September 30 in the UK. The trial, in accordance with the conditions below, is opt-in] Beleaguered behavioral targeting outfit Phorm appears finally to have caught a bit of a lucky break – the UK Government has (belatedly) responded … Read more
In a post yesterday on the company blog, Google has announced that it’s going to be introducing some DoubleClick-like features into the Google Content network (that is, the group of sites that use AdSense to serve contextual ads). The new functionality includes: Frequency capping and reporting Improved ad quality View-through conversions These new capabilities are … Read more